Frequently Askedd Questions
What services does Signature Production offer?
Signature Production provides professional photography, video production, commercial and advertising content, event coverage, livestreaming, podcast production, editing, creative direction, and related production services.
Our photography services include corporate portraits, personal portraits, product photography, event photography, family sessions, maternity sessions, graduation photography, and other milestone experiences.
Our photography services include corporate portraits, personal portraits, product photography, event photography, family sessions, maternity sessions, graduation photography, and other milestone experiences.
Where is Signature Production located?
Signature Production is based in Nassau, The Bahamas. We provide services throughout New Providence and may travel to the Family Islands or international locations when requested.
Travel, accommodation, transportation, freight, and location-related expenses may be quoted separately.
Travel, accommodation, transportation, freight, and location-related expenses may be quoted separately.
How do I book a service?
Select your desired service through our online booking system, choose an available date and time, enter your information, and complete the required payment.
For larger productions, commercial campaigns, livestreams, conferences, or customized projects, you may be required to schedule a consultation before receiving a quotation.
For larger productions, commercial campaigns, livestreams, conferences, or customized projects, you may be required to schedule a consultation before receiving a quotation.
Is submitting a booking request the same as confirming my appointment?
No. Your booking is confirmed only after the required information and booking retainer have been received and Signature Production has issued a confirmation.
You should not consider your date reserved until you receive written confirmation.
You should not consider your date reserved until you receive written confirmation.
How far in advance should I book?
We recommend booking portrait sessions at least one to two weeks in advance.
Events, commercial productions, brand campaigns, livestreams, and larger projects should ideally be booked four to eight weeks in advance.
Popular weekends, holidays, graduation periods, and seasonal dates may require additional notice.
Events, commercial productions, brand campaigns, livestreams, and larger projects should ideally be booked four to eight weeks in advance.
Popular weekends, holidays, graduation periods, and seasonal dates may require additional notice.
Can I request a date that is not shown online?
Yes. Contact us with your preferred date, service, and project details. Availability outside the online calendar is not guaranteed, but we will review your request.
What is included in a photography session?
Your package may include:
Professional photography coverage;
Posing and creative direction;
Standard colour correction;
Professional image editing;
A private proof or delivery gallery;
High-resolution files; and
Social-media-ready files.
The exact number of images, outfits, locations, and session length will depend on the package selected.
Professional photography coverage;
Posing and creative direction;
Standard colour correction;
Professional image editing;
A private proof or delivery gallery;
High-resolution files; and
Social-media-ready files.
The exact number of images, outfits, locations, and session length will depend on the package selected.
Do you provide unedited or RAW photographs?
No. RAW and unedited photographs are not normally included.
Signature Production selects and edits the strongest images from each session to ensure the final work reflects our professional standards.
Signature Production selects and edits the strongest images from each session to ensure the final work reflects our professional standards.
How many photographs will I receive?
The number of completed photographs depends on your selected package.
Portrait packages generally include a specified number of professionally retouched images. Event packages may include a larger collection of edited images based on the duration and activities covered.
Your booking description or quotation will state the estimated deliverables.
Portrait packages generally include a specified number of professionally retouched images. Event packages may include a larger collection of edited images based on the duration and activities covered.
Your booking description or quotation will state the estimated deliverables.
Can I purchase additional edited photographs?
Yes. Additional photographs may be purchased after you receive your proof gallery.
The applicable rate will depend on the level of retouching required.
The applicable rate will depend on the level of retouching required.
Can I choose the photographs I want edited?
For portrait sessions, you may receive a proof gallery from which to select your included images.
For events, Signature Production will normally select and edit the strongest images that best document the occasion.
For events, Signature Production will normally select and edit the strongest images that best document the occasion.
Do you offer studio and on-location photography?
Yes. We provide studio-style and on-location photography.
Location fees, permits, travel, studio rental, special backgrounds, and custom set design may carry additional charges.
Location fees, permits, travel, studio rental, special backgrounds, and custom set design may carry additional charges.
What should I wear to my photography session?
Wear clothing that fits well, reflects the purpose of the session, and makes you feel confident.
Avoid heavily distracting patterns, large logos, wrinkled clothing, and colours that conflict with your intended background.
For group sessions, coordinated colours are recommended, but everyone does not need to wear identical clothing.
Avoid heavily distracting patterns, large logos, wrinkled clothing, and colours that conflict with your intended background.
For group sessions, coordinated colours are recommended, but everyone does not need to wear identical clothing.
Can I bring multiple outfits?
Yes, provided your selected package includes sufficient time for outfit changes.
Additional outfits may reduce the amount of time available for photography and may require an extended session.
Additional outfits may reduce the amount of time available for photography and may require an extended session.
Can family members or friends attend my session?
A limited number of guests may attend where the venue and package allow.
Guests should avoid interfering with the production process. Only individuals included in the selected package will be photographed unless additional participants are approved.
Guests should avoid interfering with the production process. Only individuals included in the selected package will be photographed unless additional participants are approved.
Do you provide props, outfits, makeup, or styling?
Basic photography equipment and production styling are included where stated.
Special props, maternity gowns, wardrobe styling, professional makeup, hair services, balloon décor, custom sets, and specialty rentals may be arranged at an additional cost.
Special props, maternity gowns, wardrobe styling, professional makeup, hair services, balloon décor, custom sets, and specialty rentals may be arranged at an additional cost.
What types of videos do you produce?
We produce:
Promotional videos;
Corporate interviews;
Executive messages;
Commercials;
Social-media videos;
Product demonstrations;
Customer testimonials;
Event highlight videos;
Training videos;
Podcast videos;
Recruitment videos; and
Brand films.
Customized productions are available following a consultation.
Promotional videos;
Corporate interviews;
Executive messages;
Commercials;
Social-media videos;
Product demonstrations;
Customer testimonials;
Event highlight videos;
Training videos;
Podcast videos;
Recruitment videos; and
Brand films.
Customized productions are available following a consultation.
What is included in a standard video-production package?
Depending on the package, your production may include:
Pre-production planning;
Professional cameras;
Lighting;
Audio recording;
Production crew;
Editing;
Colour correction;
Audio mixing;
Licensed music;
Basic titles or graphics;
One or more revision rounds; and
Final delivery in agreed formats.
The exact scope will be listed in your quotation.
Pre-production planning;
Professional cameras;
Lighting;
Audio recording;
Production crew;
Editing;
Colour correction;
Audio mixing;
Licensed music;
Basic titles or graphics;
One or more revision rounds; and
Final delivery in agreed formats.
The exact scope will be listed in your quotation.
Do you provide scriptwriting?
Basic messaging guidance may be included in selected packages.
Professional scriptwriting, story development, voiceover scripts, commercial concepts, and detailed production treatments may carry an additional fee.
Professional scriptwriting, story development, voiceover scripts, commercial concepts, and detailed production treatments may carry an additional fee.
Can you help us develop the video concept?
Yes. We can help define the message, audience, visual direction, storyline, interview questions, and recommended format.
Complex campaign development may require a paid creative consultation or pre-production fee.
Complex campaign development may require a paid creative consultation or pre-production fee.
How long should my promotional video be?
For social media, videos between 15 and 60 seconds are often effective.
Corporate profiles, testimonials, interviews, and brand stories may range from one to five minutes, depending on the platform, audience, and message.
We will recommend an appropriate duration during planning.
Corporate profiles, testimonials, interviews, and brand stories may range from one to five minutes, depending on the platform, audience, and message.
We will recommend an appropriate duration during planning.
Do you film vertical videos for social media?
Yes. We can produce vertical content for Instagram Reels, TikTok, Facebook, YouTube Shorts, and other mobile-first platforms.
Vertical, horizontal, and square versions should be requested before production because each format may require different framing and editing.
Vertical, horizontal, and square versions should be requested before production because each format may require different framing and editing.
Do you provide drone footage?
Drone footage may be available depending on location, weather, safety, airspace restrictions, permissions, and operational requirements.
Drone production is generally quoted as an add-on.
Drone production is generally quoted as an add-on.
Will I receive the raw video footage?
Raw footage is not normally included.
Raw footage may be made available for an additional fee, subject to storage availability, licensing restrictions, payment of all outstanding balances, and the terms of the production agreement.
Raw footage may be made available for an additional fee, subject to storage availability, licensing restrictions, payment of all outstanding balances, and the terms of the production agreement.
How many revisions are included?
The number of included revisions will be stated in your package or quotation.
A revision is a reasonable adjustment to the existing edit. A new concept, revised script, different storyline, additional footage, or complete re-edit may require an additional fee.
A revision is a reasonable adjustment to the existing edit. A new concept, revised script, different storyline, additional footage, or complete re-edit may require an additional fee.
Do you produce commercials and advertising campaigns?
Yes. We produce commercials and advertising content for television, websites, social media, digital campaigns, events, and promotional platforms.
Commercial productions usually begin with a consultation and customized quotation.
Commercial productions usually begin with a consultation and customized quotation.
What affects the cost of a commercial?
Commercial pricing may depend on:
Concept development;
Scriptwriting;
Production duration;
Number of locations;
Crew size;
Actors or presenters;
Voiceover talent;
Equipment requirements;
Set design;
Props;
Makeup and wardrobe;
Motion graphics;
Music licensing;
Editing complexity;
Advertising usage; and
Delivery formats.
Concept development;
Scriptwriting;
Production duration;
Number of locations;
Crew size;
Actors or presenters;
Voiceover talent;
Equipment requirements;
Set design;
Props;
Makeup and wardrobe;
Motion graphics;
Music licensing;
Editing complexity;
Advertising usage; and
Delivery formats.
Does the commercial price include advertising placement?
No. Production fees generally cover the creation of the commercial.
Television airtime, radio placement, social-media advertising, media buying, influencer fees, and campaign placement are separate unless specifically included in your proposal.
Television airtime, radio placement, social-media advertising, media buying, influencer fees, and campaign placement are separate unless specifically included in your proposal.
Can you create multiple versions of one commercial?
Yes. We can create alternate durations and formats, such as:
60-second version;
30-second version;
15-second version;
Vertical social-media version;
Square version; and
Website banner version.
Additional versions should be included in the project scope before editing begins.
60-second version;
30-second version;
15-second version;
Vertical social-media version;
Square version; and
Website banner version.
Additional versions should be included in the project scope before editing begins.
What types of events do you cover?
We cover:
Corporate events;
Conferences;
Seminars;
Concerts;
Festivals;
Birthdays;
Anniversaries;
Graduations;
Award ceremonies;
Product launches;
Church events;
Community events;
Private celebrations; and
Other organized occasions.
Corporate events;
Conferences;
Seminars;
Concerts;
Festivals;
Birthdays;
Anniversaries;
Graduations;
Award ceremonies;
Product launches;
Church events;
Community events;
Private celebrations; and
Other organized occasions.
What is included in event photography?
Event photography may include:
Venue and décor photographs;
Guest arrivals;
Candid moments;
Speakers and presentations;
Entertainment;
Formal group photographs;
Key programme moments; and
A professionally edited online gallery.
The exact coverage depends on the selected package.
Venue and décor photographs;
Guest arrivals;
Candid moments;
Speakers and presentations;
Entertainment;
Formal group photographs;
Key programme moments; and
A professionally edited online gallery.
The exact coverage depends on the selected package.
What is included in event videography?
Event videography may include:
Venue and décor footage;
Guest arrivals;
Key programme moments;
Speakers;
Entertainment;
Audience reactions;
Professional audio capture; and
An edited highlight video.
Full ceremony recordings, multi-camera coverage, interviews, same-day edits, and complete speaker recordings may require additional services.
Venue and décor footage;
Guest arrivals;
Key programme moments;
Speakers;
Entertainment;
Audience reactions;
Professional audio capture; and
An edited highlight video.
Full ceremony recordings, multi-camera coverage, interviews, same-day edits, and complete speaker recordings may require additional services.
Can you provide both photography and video coverage?
Yes. Photography and video coverage can be combined.
A larger crew may be required to ensure both services are delivered effectively without missing important moments.
A larger crew may be required to ensure both services are delivered effectively without missing important moments.
How many hours of event coverage should I book?
For short dinners, launches, showers, and small celebrations, two hours may be sufficient.
Four hours is recommended for events with a structured programme, entertainment, speeches, and guest interaction.
Six to eight hours may be required for conferences, festivals, concerts, large celebrations, or full-day events.
Four hours is recommended for events with a structured programme, entertainment, speeches, and guest interaction.
Six to eight hours may be required for conferences, festivals, concerts, large celebrations, or full-day events.
Will you stay if my event runs late?
Coverage beyond the contracted time is subject to crew availability and additional overtime charges.
The Client or authorized event representative must approve overtime before extended coverage continues
The Client or authorized event representative must approve overtime before extended coverage continues
Do you guarantee photographs or footage of every guest?
No. We make reasonable efforts to capture the event comprehensively, but we cannot guarantee coverage of every guest, interaction, or activity.
Please identify VIPs, important family members, sponsors, speakers, and essential programme moments before the event.
Please identify VIPs, important family members, sponsors, speakers, and essential programme moments before the event.
Do you offer livestreaming?
Yes. Signature Production provides livestreaming for events, conferences, church services, funerals, weddings, launches, and other productions.
Which platforms can you stream to?
Depending on the project and platform permissions, we may stream to:
YouTube;
Facebook;
Private viewing pages;
Client websites; and
Other approved streaming platforms.
Platform availability and account access must be confirmed before production.
YouTube;
Facebook;
Private viewing pages;
Client websites; and
Other approved streaming platforms.
Platform availability and account access must be confirmed before production.
Is livestreaming guaranteed to be uninterrupted?
Livestreaming depends on internet connectivity, power, equipment, venue access, third-party platforms, and other technical infrastructure.
We use professional measures to reduce risk, but no livestream can be guaranteed to operate without interruption.
Backup internet, power, recording, and redundancy options may be quoted separately.
We use professional measures to reduce risk, but no livestream can be guaranteed to operate without interruption.
Backup internet, power, recording, and redundancy options may be quoted separately.
Can the livestream be recorded?
Yes. A local recording may be included or offered as an add-on.
The recording can provide an alternative if the online stream experiences technical interruption.
The recording can provide an alternative if the online stream experiences technical interruption.
How much does a session cost?
Prices vary according to the service, duration, crew, locations, deliverables, editing requirements, and production complexity.
Standard session prices may be displayed online. Larger or customized projects require a quotation.
Standard session prices may be displayed online. Larger or customized projects require a quotation.
Is a booking retainer required?
Yes. A booking retainer is generally required to reserve your date.
Your date is not secured until the retainer has been paid and the booking has been confirmed.
Your date is not secured until the retainer has been paid and the booking has been confirmed.
Is the booking retainer refundable?
Booking retainers are generally non-refundable because production time is reserved and other bookings may be declined.
Subject to our cancellation and rescheduling policy, the retainer may be transferred to a new date when sufficient notice is provided.
Subject to our cancellation and rescheduling policy, the retainer may be transferred to a new date when sufficient notice is provided.
When is the remaining balance due?
For short sessions, the balance is generally due before the scheduled session.
For events and larger productions, payment deadlines will be stated in your invoice, quotation, or agreement.
Final content may be withheld until all outstanding amounts have been paid.
For events and larger productions, payment deadlines will be stated in your invoice, quotation, or agreement.
Final content may be withheld until all outstanding amounts have been paid.
Do your prices include VAT?
Where Signature Production is required to charge VAT, the applicable VAT treatment will be shown during booking or on your quotation and invoice.
What payment methods do you accept?
Available payment methods may include:
Credit or debit card;
Bank transfer;
Online payment gateway; and
Other approved payment methods.
Payment instructions will be provided during booking or invoicing.
Credit or debit card;
Bank transfer;
Online payment gateway; and
Other approved payment methods.
Payment instructions will be provided during booking or invoicing.
Do you offer payment plans?
Payment schedules may be available for qualifying productions.
Large projects may be divided into booking, pre-production, production, and final-delivery payments.
Large projects may be divided into booking, pre-production, production, and final-delivery payments.
Can I reschedule my booking?
Yes, subject to availability and the applicable notice period.
Portrait-session changes should generally be requested at least 48 hours in advance. Events and larger productions may require at least seven days’ notice.
Portrait-session changes should generally be requested at least 48 hours in advance. Events and larger productions may require at least seven days’ notice.
What happens if I cancel?
Cancellation charges depend on how much notice is provided, work already completed, expenses committed, and production time reserved.
Your booking retainer is generally non-refundable.
Your booking retainer is generally non-refundable.
What happens if the weather is unsuitable?
For outdoor sessions, we will assess weather and safety conditions.
Where the weather prevents production, we will normally work with you to reschedule. Weather-related changes are subject to our rescheduling policy and availability.
Where the weather prevents production, we will normally work with you to reschedule. Weather-related changes are subject to our rescheduling policy and availability.
What happens if I arrive late?
Your session will generally end at the original scheduled time.
Late arrival may reduce the number of photographs, setups, scenes, outfits, or locations that can be completed.
Additional time may be purchased where the schedule permits.
Late arrival may reduce the number of photographs, setups, scenes, outfits, or locations that can be completed.
Additional time may be purchased where the schedule permits.
What happens if Signature Production needs to reschedule?
If illness, emergency, severe weather, equipment issues, or another unexpected circumstance prevents us from providing the service, we will attempt to reschedule, assign a suitable replacement professional, provide a service credit, or issue an appropriate refund.
How long does delivery take?
Typical delivery times are:
Portrait photography: 5 to 10 business days;
Event photography: 7 to 14 business days;
Short-form video: 7 to 14 business days;
Commercial and complex video production: Based on the project schedule;
Rush delivery: Subject to availability and additional charges.
Your confirmed turnaround time will be stated in your booking or agreement.
Portrait photography: 5 to 10 business days;
Event photography: 7 to 14 business days;
Short-form video: 7 to 14 business days;
Commercial and complex video production: Based on the project schedule;
Rush delivery: Subject to availability and additional charges.
Your confirmed turnaround time will be stated in your booking or agreement.
How will I receive my photographs or videos?
Content may be delivered through:
A private online gallery;
A secure download link;
Cloud storage;
Email; or
Physical storage media for large projects.
Delivery methods will depend on file size and project requirements.
A private online gallery;
A secure download link;
Cloud storage;
Email; or
Physical storage media for large projects.
Delivery methods will depend on file size and project requirements.
How long will my gallery remain available?
Gallery availability will be stated when the gallery is delivered.
Clients should download and back up all files promptly. Signature Production does not guarantee permanent storage.
Clients should download and back up all files promptly. Signature Production does not guarantee permanent storage.
Can I request rush delivery?
Rush delivery may carry an additional fee of approximately 30% or another rate based on the urgency and project scope.
Can you edit something after final delivery?
Additional editing may be requested.
Changes outside the included revision period or original project scope will be quoted separately.
Changes outside the included revision period or original project scope will be quoted separately.
Who owns the photographs and videos?
Signature Production generally retains copyright in the content it creates.
After full payment, the Client receives the usage rights described in the selected package, quotation, or production agreement.
After full payment, the Client receives the usage rights described in the selected package, quotation, or production agreement.
Can I post my photographs or videos online?
Yes, provided your licence includes personal or business promotional use.
Commercial advertising, resale, third-party brand use, television broadcast, packaging, and large-scale campaigns may require additional licensing.
Commercial advertising, resale, third-party brand use, television broadcast, packaging, and large-scale campaigns may require additional licensing.
Can I add filters or change the final images?
Minor cropping for platform requirements is generally acceptable.
Filters or edits that materially alter or misrepresent our completed work should not be applied without approval.
Filters or edits that materially alter or misrepresent our completed work should not be applied without approval.
Will Signature Production post my photographs or video?
We may use selected work in our portfolio, website, social media, advertising, showreel, and promotional materials, subject to our agreement with you.
You should request privacy or confidentiality before production begins.
You should request privacy or confidentiality before production begins.
Can I request that my session remain private?
Yes. Privacy requests should be submitted before the session or production.
Certain private-use or exclusivity requests may require written confirmation or an additional fee.
Certain private-use or exclusivity requests may require written confirmation or an additional fee.
How can I contact Signature Production?
You may contact us through:
Our website contact form;
Email;
Telephone;
WhatsApp; or
Our official social-media pages.
Please include your name, booking number, event date, and a clear description of your request.
Our website contact form;
Email;
Telephone;
WhatsApp; or
Our official social-media pages.
Please include your name, booking number, event date, and a clear description of your request.
How quickly will I receive a response?
We aim to respond to general enquiries within one to two business days.
Response times may be longer during weekends, holidays, major productions, or peak event periods.
Response times may be longer during weekends, holidays, major productions, or peak event periods.
What information should I provide when requesting support?
Please provide:
Your full name;
Booking or invoice number;
Service booked;
Scheduled date;
Email address used for booking; and
A clear explanation of the issue.
This helps us locate your booking and respond efficiently.
Your full name;
Booking or invoice number;
Service booked;
Scheduled date;
Email address used for booking; and
A clear explanation of the issue.
This helps us locate your booking and respond efficiently.
What should I do if I have not received my booking confirmation?
Check your spam or junk folder first.
Confirm that the email address entered during booking was correct. If the confirmation is still missing, contact us with your name, service, requested date, and payment reference.
Confirm that the email address entered during booking was correct. If the confirmation is still missing, contact us with your name, service, requested date, and payment reference.
What should I do if my gallery link is not working?
Confirm that you are using the latest link and entering the correct password or access code.
Try another browser or device. If the problem continues, contact us with your booking information and the error message received.
Try another browser or device. If the problem continues, contact us with your booking information and the error message received.
How do I submit a complaint?
Send the complaint in writing and include:
Your booking or invoice number;
The service provided;
The date of the service;
A clear description of the concern;
Relevant photographs, screenshots, or documents; and
The resolution you are requesting.
We will review the matter and respond as promptly as reasonably possible.
Your booking or invoice number;
The service provided;
The date of the service;
A clear description of the concern;
Relevant photographs, screenshots, or documents; and
The resolution you are requesting.
We will review the matter and respond as promptly as reasonably possible.
Still Need Help?
Our team is ready to assist with bookings, service selection, production planning, payments, galleries, and general support.
Contact Signature Production and let us help you move your project forward.
Contact Signature Production and let us help you move your project forward.
