Privacy Policy

Effective Date: July 10th, 2026
Last Updated: July 10th, 2026

Signature Production respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Signature Production collects, uses, stores and shares personal information when you:

• Visit our website;
• Submit an enquiry;
• Book a service;
• Make a payment;
• Participate in a photography, video or creative-production project;
• Subscribe to marketing communications;
• Access a client gallery; or
• Otherwise communicate or do business with us.
• By using this website or providing personal information to Signature Production, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

“Signature Production,” “we,” “our” and “us” refer to Signature Production, a business operating in the Commonwealth of The Bahamas.

For the purposes of applicable data-protection law, Signature Production is responsible for determining how personal information collected through this website and our services is used.

Business name: Signature Production
Website: www.signatureproduction.net
Email: info@signatureproduction.net
Telephone: 242-805-0390

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website;
• Our WordPress website and forms;
• The Amelia booking system;
• Email, telephone and messaging platforms;
• Quotations, invoices and service agreements;
• Photography and video-production sessions;
• Livestreams and event coverage;
• Client galleries and file-delivery platforms;
• Social-media communications;
• Marketing activities; and
• Other interactions connected with our services.
• This Policy does not govern the independent privacy practices of third-party websites or services that we do not control.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Contact information

This may include:

• Full name;
• Email address;
• Telephone number;
• Mailing or business address;
• Company or organization name;
• Job title; and
• Preferred method of communication.
• 3.2 Booking information

When you book a service, we may collect:

• Selected service;
• Appointment date and time;
• Event or production date;
• Location information;
• Number and names of participants;
• Project details;
• Special requests;
• Booking notes;
• Referral source; and
• Rescheduling or cancellation information.

3.3 Payment and transaction information

We may collect:

• Invoice details;
• Amounts paid or outstanding;
• Transaction references;
• Payment dates;
• Billing address;
• Payment method; and
• Refund or credit information.

Payment-card details may be processed directly by a third-party payment processor. Signature Production may not receive or store your complete card number or security code.

3.4 Project and production information

For creative-production services, we may collect:

• Creative briefs;
• Scripts;
• Shot lists;
• Brand guidelines;
• Logos and artwork;
• Event schedules;
• Participant names;
• Wardrobe and styling information;
• Location details;
• Production preferences;
• Client feedback;
• Approvals; and
• Communications relating to the project.

3.5 Photographs, video and audio

Our services may involve collecting and producing:

• Photographs;
• Video recordings;
• Voice recordings;
• Livestream footage;
• Interviews;
• Testimonials;
• Behind-the-scenes content;
• Images of events, locations and property; and
• Names, titles or other identifiers associated with recorded individuals.

Photographs, video and audio containing identifiable individuals may constitute personal information.

3.6 Website and technical information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Approximate location;
• Referring website;
• Pages viewed;
• Time spent on the website;
• Links selected;
• Date and time of access;
• Cookie identifiers; and
• Website error and performance information.

3.7 Communications

We may retain information contained in:

• Emails;
• Contact forms;
• Telephone notes;
• WhatsApp or other messaging conversations;
• Social-media messages;
• Complaints;
• Reviews; and
• Customer-service enquiries.

3.8 Marketing preferences

We may collect information about:

• Whether you agreed to receive marketing;
• The types of services that interest you;
• Whether you opened or interacted with a marketing message; and
• Your unsubscribe or communication preferences.

4. Information About Children

Some of our services may involve children, including family photography, school events, graduations, birthdays and youth productions.

Bookings involving a child must be made or authorized by a parent, legal guardian, school or other properly authorized adult.

We do not knowingly invite children to submit booking, payment or account information independently through the website.

Where appropriate, we may request parental or guardian consent before photographing, recording, publishing or commercially using an identifiable child’s image or voice.

Parents and guardians should contact us if they believe a child’s information has been provided without appropriate authorization.

5. How We Collect Information

We may collect personal information:

• Directly from you;
• Through our website forms;
• Through Amelia or another booking platform;
• When you request a quotation;
• When you sign a contract or release;
• When you make a payment;
• During a photography or video session;
• From an authorized representative booking on your behalf;
• From your employer, organization, school, venue or event organizer;
• Through our social-media pages;
• From website cookies and analytics tools; and
• From service providers supporting our operations.

Where another person provides information about you, that person is responsible for having the appropriate authority or permission to do so.

6. How We Use Personal Information

We may use personal information to:

6.1 Provide our services

This includes using information to:

• Respond to enquiries;
• Prepare quotations and proposals;
• Confirm and manage bookings;
• Plan productions;
• Communicate schedules and requirements;
• Produce photographs, video and other creative content;
• Edit and deliver completed work;
• Host client galleries;
• Process revisions;
• Provide customer support; and
• Maintain records of our relationship.

6.2 Process payments

We may use transaction information to:

• Issue invoices;
• Collect booking retainers and balances;
• Verify payments;
• Process approved refunds;
• Manage overdue accounts; and
• Maintain financial and tax records.

6.3 Operate and improve the website

We may use technical information to:

• Keep the website operational;
• Diagnose technical problems;
• Improve website performance;
• Understand how visitors use the website;
• Improve navigation and service descriptions;
• Prevent fraud or misuse; and
• Maintain website security.

6.4 Communicate with you

We may contact you regarding:

• Booking confirmations;
• Appointment reminders;
• Payment reminders;
• Production instructions;
• Schedule changes;
• Gallery delivery;
• Service updates;
• Customer-service issues; and
• Requests for feedback or reviews.

6.5 Marketing and promotion

With your consent or where otherwise permitted, we may use your contact information to send:

• Service announcements;
• Promotional offers;
• Seasonal-session information;
• Event-production updates;
• Newsletters; and
• Other marketing communications.

You may unsubscribe from marketing communications at any time.

6.6 Portfolio use

Where permitted under our agreement, release or Terms and Conditions, we may use selected completed work to promote Signature Production through:

• Our website;
• Social-media pages;
• Portfolios;
• Showreels;
• Printed marketing materials;
• Trade exhibitions;
• Proposals;
• Award submissions; and
• Advertising.

You may request that a project remain private before production begins. Any agreed confidentiality or portfolio restriction should be confirmed in writing.

6.7 Legal, security and administrative purposes

We may use information to:

• Comply with applicable laws;
• Maintain accounting and business records;
• Enforce our contracts;
• Address disputes or complaints;
• Protect our equipment, personnel and clients;
• Investigate suspected fraud or misuse;
• Establish or defend legal claims; and
• Respond to lawful requests from courts, regulators or public authorities.

7. Grounds for Processing Information

Depending on the circumstances, Signature Production may process personal information because:

• It is necessary to provide a requested service;
• It is necessary to perform or prepare a contract;
• You have provided consent;
• We must comply with a legal obligation;
• It is necessary to protect a legitimate business or security interest;
• It is necessary to establish or defend a legal claim; or
• Another lawful basis applies.

Where processing is based on consent, you may withdraw that consent, subject to any continuing legal or contractual obligations.

Withdrawal of consent does not automatically invalidate processing that occurred before consent was withdrawn.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device. They may help the website:

• Remember your preferences;
• Maintain booking functionality;
• Improve security;
• Measure website traffic;
• Understand visitor behaviour;
• Support embedded media;
• Provide relevant advertising; and
• Improve website performance.

8.1 Essential cookies

These cookies support core website functions such as:

• Security;
• Session management;
• Booking forms;
• Payment processing;
• Accessibility; and
• Cookie-preference storage.

The website may not function properly without essential cookies.

8.2 Analytics cookies

Analytics cookies may help us understand:

• How visitors find the website;
• Which pages they visit;
• How long they remain;
• Which devices they use; and
• Whether website errors occur.

8.3 Marketing cookies

Where used and permitted, marketing cookies may support:

• Advertising measurement;
• Remarketing;
• Social-media advertising;
• Campaign attribution; and
• Personalized promotional content.

You may manage non-essential cookies through the website’s cookie banner or your browser settings.

Blocking certain cookies may affect website or booking functionality.

9. Amelia Booking System

We use the Amelia WordPress plugin or related software to manage appointments and service bookings.

Information entered into the booking system may include:

• Your name;
• Email address;
• Telephone number;
• Selected service;
• Appointment date and time;
• Booking notes;
• Number of participants;
• Payment status; and
• Other information requested during booking.

This information is used to:

• Check availability;
• Reserve appointments;
• Send confirmations and reminders;
• Process payments;
• Manage cancellations and rescheduling; and
• Maintain service records.

Depending on our website configuration, booking data may be stored within our WordPress database and may also be processed by hosting, email, calendar, payment or notification providers.

10. Payments

Payments may be processed through third-party banks, payment gateways or card processors.

These providers may collect information independently under their own privacy policies and security standards.

Signature Production may receive transaction information such as:

• Customer name;
• Payment status;
• Amount paid;
• Transaction identifier;
• Payment date; and
• Limited payment-method details.

We encourage you to review the privacy policy of the payment processor presented at checkout.

11. Client Galleries and File Delivery

We may use third-party gallery, cloud-storage or file-delivery services to provide photographs, video and project files.

When a gallery or delivery link is created, the relevant provider may process:

• Your name;
• Email address;
• Internet Protocol address;
• Access information;
• Download activity;
• Gallery passwords; and
• Photographs, video or other project files.

Some galleries may be protected by a password or personal identification number. Clients are responsible for sharing access credentials only with authorized persons.

A password-protected gallery should not be regarded as absolutely confidential if the Client shares the password or link with others.

12. Social Media and Embedded Content

Our website may include content or functionality from platforms such as:

• Instagram;
• Facebook;
• YouTube;
• Vimeo;
• TikTok;
• X;
• Google; and
• Other media or social platforms.

These third parties may collect information when you view or interact with embedded content, particularly when you are logged into their services.

Their handling of information is governed by their own privacy policies.

13. When We Share Personal Information

We may share personal information with carefully selected service providers where necessary to operate our business or provide a requested service.

These providers may include:

• Website-hosting providers;
• WordPress and plugin providers;
• Amelia and booking-support providers;
• Payment processors;
• Banks;
• Email and messaging providers;
• Cloud-storage providers;
• Client-gallery platforms;
• Analytics providers;
• Advertising platforms;
• Accountants and professional advisers;
• Photographers, videographers and editors;
• Production contractors;
• Equipment-rental providers;
• Venues;
• Printers and album manufacturers;
• Delivery providers; and
• Information-technology and security providers.

We seek to provide only the information reasonably necessary for each provider to perform its role.

We may also disclose information:

• With your authorization;
• To comply with law or legal process;
• To investigate fraud, security threats or unlawful activity;
• To protect the rights or safety of Signature Production or others;
• In connection with a business transfer, restructuring or sale; or
• Where disclosure is otherwise lawfully required.

Signature Production does not sell personal information as a standalone commercial product.

14. Contractors and Production Personnel

We may engage independent photographers, videographers, editors, technicians, makeup artists, assistants or other production professionals.

These individuals may receive access to information needed to perform their assigned responsibilities, including:

• Client names;
• Schedules;
• Contact information;
• Production briefs;
• Location details;
• Photographs;
• Video recordings;
• Audio recordings; and
• Editing instructions.

Contractors are expected to handle client information confidentially and only for the assigned production purpose.

15. International Processing and Storage

Some service providers used by Signature Production may operate or store information outside The Bahamas.

This means personal information may be processed in countries with different data-protection laws.

Where reasonably practical, we select established providers and use available contractual, organizational and technical safeguards to protect information transferred internationally.

By using services involving international hosting, cloud storage, galleries, payment processing or communications, you acknowledge that such processing may occur.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, accounting, security and legal requirements.

Typical retention periods may include:

• Unsuccessful enquiries: Up to 24 months;
• Booking and client records: Up to 7 years;
• Financial and invoice records: Up to 7 years or as legally required;
• Contracts and releases: Up to 7 years after completion;
• Website analytics: According to the analytics-provider settings;
• Client galleries: For the period stated in the applicable package;
• Final creative files: Generally at least 90 days after delivery;
• Raw or working production files: According to production requirements and storage capacity;
• Marketing information: Until you unsubscribe or the information is no longer required; and
• Complaints or disputes: Until the matter and any applicable limitation period have ended.

These periods are general guidelines and may be adjusted based on the nature of the project, legal obligations, contractual commitments or legitimate operational requirements.

Clients are responsible for downloading and backing up delivered files within the stated gallery or delivery period.

17. Security

We use reasonable administrative, organizational and technical measures intended to protect personal information.

These measures may include:

• Password-protected systems;
• Restricted account access;
• Website-security software;
• Secure hosting measures;
• Access controls;
• Encrypted connections where available;
• Software updates;
• Data backups;
• Antivirus or endpoint protection;
• Payment processing through established providers; and
• Limiting information access to personnel who require it.

However, no website, internet transmission, cloud platform or storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords, gallery access codes and links supplied to you.

Please contact us promptly if you believe your information, account, gallery or booking has been accessed without authorization.

18. Data Breaches

If we become aware of a security incident involving personal information, we will investigate and take reasonable steps to:

• Contain the incident;
• Assess the information involved;
• Reduce potential harm;
• Restore secure operations;
• Notify affected individuals where appropriate; and
• Notify the relevant authority where required by law.

19. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may request to:

• Learn whether we hold personal information about you;
• Receive information about how your information is used;
• Access personal information held about you;
• Correct information that is inaccurate or incomplete;
• Request deletion of information where appropriate;
• Object to certain uses of your information;
• Withdraw consent;
• Stop receiving direct marketing;
• Request restriction of certain processing; or
• Submit a complaint about our handling of your information.

Some rights may be limited where information must be retained to:

• Complete a contract;
• Maintain financial or legal records;
• Protect another person’s rights;
• Establish or defend a claim;
• Prevent fraud; or
• Comply with a legal obligation.

20. Access and Correction Requests

To make a privacy request, contact us using the information at the end of this Policy.

We may ask you to provide information reasonably necessary to:

• Verify your identity;
• Locate the relevant records;
• Protect information belonging to another person; and
• Understand the nature of your request.

Where a request is made on behalf of another person, we may require evidence of authorization.

We will respond within the period required by applicable law or, where no period is specified, within a reasonable time.

21. Deletion Requests

You may request deletion of eligible personal information.

We may be unable to delete information that must be retained for:

• Active bookings or contracts;
• Payment and accounting records;
• Tax requirements;
• Fraud prevention;
• Insurance;
• Legal proceedings;
• Copyright or ownership records;
• Model or property releases;
• Dispute resolution; or
• Other lawful business requirements.

Where complete deletion is not possible, we may restrict access or retain only the information required for the applicable purpose.

Deletion of booking information may also prevent us from providing or completing the requested service.

22. Marketing Communications

We may send promotional communications where you have consented or where otherwise permitted.

You may stop receiving marketing by:

• Selecting the unsubscribe link in an email;
• Changing your communication preferences where available; or
• Contacting us directly.

Even after opting out of marketing, you may still receive operational communications relating to:

• Existing bookings;
• Payments;
• Contracts;
• Galleries;
• Service delivery;
• Security; or
• Legal notices.

23. Photography and Video Removal Requests

Where Signature Production has published a photograph or video as part of its portfolio or marketing, you may submit a written request asking us to review its continued use.

We will consider:

• The contractual terms;
• Any signed release;
• The purpose for which the content was created;
• Whether the subject is a child;
• Confidentiality considerations;
• The Client’s legitimate concerns;
• Our copyright and business interests; and
• Applicable law.

A request does not automatically require removal where we have a continuing lawful or contractual right to use the content, but we will assess the request reasonably.

24. Automated Decision-Making

Signature Production does not ordinarily use personal information to make decisions based solely on automated processing that produce significant legal or comparable effects.

Automated systems may be used for routine functions such as:

• Booking confirmations;
• Appointment reminders;
• Payment notifications;
• Spam filtering;
• Website analytics; and
• Marketing segmentation.

25. Links to Other Websites

Our website may contain links to websites operated by third parties.

Signature Production is not responsible for the content, security or privacy practices of websites that we do not control.

You should review the privacy policy of any third-party website before submitting personal information.

26. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services;
• New website functions;
• New service providers;
• Changes in technology;
• Operational changes; or
• Changes in applicable law.

The revised version will be posted on this page with an updated effective or last-updated date.

Material changes may also be communicated through the website or another appropriate channel.

27. Complaints

Privacy questions or complaints should first be submitted to Signature Production using the contact information below.

Please include enough information for us to identify and investigate the matter.

You may also have the right to contact the Office of the Data Protection Commissioner in The Bahamas regarding concerns about the handling of your personal information.

28. Contact Us

For questions, requests or complaints concerning this Privacy Policy or your personal information, contact:

Signature Production

Privacy email: info@signatureproduction.net
Telephone: 242-805-0390
Website: www.signatureproduction.net

Please use the subject line: Privacy Request